Increasing the technical, institutional, and financial sustainability of CRS
SHOPS Plus is strengthening Nepal CRS Company (CRS) technical, institutional, and financial capacity to help ensure they remain a competitive contributor to national health outcomes.
Technical capacity building: SHOPS Plus works closely with CRS to generate and use evidence that improves logistics efficiencies, addresses critical supply gaps and provider quality issues, and informs social marketing plans and activities. SHOPS Plus has led several research activities to more effectively and efficiently target CRS's intervention. For example, SHOPS Plus conducted a knowledge, attitudes, and practices (KAP) baseline survey in the Ghar Ghar Maa Swasthya and Remote Area Initiative (RAI) districts to assess KAP in key health areas. The project is using the findings to help CRS more effectively implement the second phase of the Remote Area Initiative and inform program management and product messaging in Ghar Ghar Maa Swasthya areas. SHOPS Plus will conduct an endline survey in 2020 to measure CRS’s progress improving KAP since the baseline. The project engages CRS throughout the research process to build CRS’s capacity in generating evidence for effective decision making. In addition, SHOPS Plus has worked with CRS and local software firms to design a web-based application that streamlines data collection during supportive supervision visits to the Sangini network of private providers. This will facilitate data analysis to help CRS identify provider performance gaps and tailor training and supervision activities to meet provider needs.
Institutional capacity building: SHOPS Plus designed and implements the Social Marketing Organization Development Assessment Tool to routinely evaluate, strengthen, and monitor CRS’s capacities, identify strengths and weaknesses, jointly identify and design evidence-based interventions for optimal impact, and monitor progress over time. Prioritized interventions aim at improving CRS’s business development, communications, human resources, and monitoring and evaluation capabilities. For example, prioritized recommendations led SHOPS Plus to support CRS in expanding its use of NAV Vision enterprise software to generate “dashboard” style reports to senior management and to manage staff time charging and payroll.
Financial capacity building: SHOPS Plus regularly assesses CRS’s financial management capabilities and is implementing a series of interventions that support proper financial management policies and procedures and improve overall cost recovery. SHOPS Plus also supported CRS’s successful application to USAID for a fixed indirect rate, enabling CRS to pursue new business opportunities that will diversify its funding sources and move towards becoming a more financially sustainable social marketing organization.