Digital health encompasses concepts of mhealth, ehealth, digital finance, and information and communications technologies (ICT). Digital applications can enhance proven interventions to address gaps in health systems. The widespread use of mobile phones throughout low and middle income countries presents key opportunities to extend the reach and impact of health programs. Mobile messages and audio-visual content can educate consumers about health services and products, and reinforce training of providers. Digital data collection and management platforms, dashboards for data reporting and decision-making, and insurance registration and payment systems are just a few examples of digital applications that support the scale-up of private sector service delivery models.
SHOPS Plus integrates cost effective digital solutions into project activities, contributing to the quality and accessibility of services for underserved and at-risk populations. Digital health platforms offer a particularly promising opportunity for engagement between the public and private sectors, making it easier to share data and partner on health activities.
SHOPS Plus digital health activities include:
- Data collection and health management information systems (including DHIS2)
- Digital finance (mobile money for payments, savings, credit, and insurance)
- Provider training, networking, and supervision
- Consumer education and behavior change
- Use of social media
- Impact evaluations
- Sustainable business models
- Facilitation of public-private partnerships
- Landscape assessments
Examples of our work
In Haiti, SHOPS Plus has developed and deployed a multi-channel digital communication platform which has engaged thousands of beneficiaries in ongoing communication via their mobile phones on the topics of family planning, Zika, cholera, and maternal and child health. Beneficiaries access the information that they need whenever they need it. Beneficiaries have also shared key insights into health attitudes and consumer behaviors.
In Tanzania, SHOPS Plus increased enrollment of people living with HIV in an insurance scheme to finance their HIV care and treatment. Mobile-based registration, premium payments and claims processing simplified the process and led to rapid enrollment of more than 20,000 new beneficiaries.
In Nepal, SHOPS Plus is developing a mobile app for supervisors aimed at improving family planning counseling by service providers. By automating the audit process and generating actionable recommendations, supervisors will be better prepared to address gaps such as active listening skills to support client choice.