Digital Health

With more than 638 million mobile phone subscriptions in the 48 least developed countries, digital technologies present a key opportunity to extend the reach and impact of health programs. Digital approaches to health enhance proven interventions to address gaps in health systems. Mobile phones can be used to educate consumers about health services and products, reinforce training of providers, improve program management, facilitate financial inclusion, and strengthen the supply chain. Digital health encompasses concepts of mhealth, ehealth, digital finance, and information and communications technologies (ICT). 

SHOPS Plus integrates cost effective digital solutions into project activities, contributing to the quality and accessibility of services for underserved and at-risk populations. Digital health platforms offer a particularly promising opportunity for engagement between the public and private sectors, making it easier to share data and partner on health activities.
SHOPS Plus digital health activities include:

  • Data collection and management including integration with DHIS2
  • Digital finance (mobile money for payments, savings, credit, and insurance)
  • Provider training and supervision
  • Consumer education and behavior change
  • Supply chain logistics
  • Patient support
  • Platform development 
  • Rigorous impact evaluations 
  • Sustainable business models
  • Facilitation of public-private partnerships 

Examples of our work

In Haiti, SHOPS Plus developed and deployed critical information via text message to encourage condom use and reduce the risk of Zika transmission. More than 7.5 million SMS were sent to low-income Haitians in Ouest and Port-au-Prince, generating thousands of requests for additional health information.

In Madagascar, SHOPS Plus is exploring partnerships with mobile operators to develop digital solutions for health and evaluate the feasibility of using digital finance (mobile money) to facilitate insurance services to expand risk protection from adverse health events.

Countries: Haiti, India, Madagascar, Nigeria, Senegal



Sustaining Health Outcomes through the Private Sector (SHOPS) Plus is a five-year cooperative agreement (AID-OAA-A-15-00067) funded by the United States Agency for International Development (USAID). This website is made possible by the generous support of the American people through USAID. The information provided on this website is not official U.S. government information and does not represent the views or positions of USAID or the U.S. government.