Provider Quality

One of the most frequently cited concerns about working with private providers is ensuring the quality of care delivered due to a lack of supervision and training. In many countries, mechanisms for ensuring quality have primarily focused on the public sector. Less attention has focused on improving the quality of care provided by the private sector. One primary challenge is that the private sector does not have an inherent system through which regular clinical updates, supervision, and quality monitoring can be systematically shared or ensured. Private providers do not have the flexibility to leave their businesses for an extended period of time to attend trainings. Social franchising—where independent providers are networked—provides a platform for providers to access training and quality monitoring. However, only a small number of private providers belong to social franchises, leaving a large number without support or access to tools and methodologies to improve quality. 

SHOPS Plus works with a broad range of stakeholders including midwives, doctors, pharmacists, nurses, and other professionals to develop strategies to improve quality of care. Approaches include:

  • Developing innovative provider training methodologies that take into account private provider preferences and needs, including the use of technology
  • Supporting professional associations to facilitate training and advocate for continuing medical education requirements
  • Designing performance-based incentives that reward quality aspects such as service readiness
  • Implementing and scaling supportive supervision initiatives in partnership with the public sector
  • Expanding social franchises and networks as a means to establish systems for quality improvement, training, and supportive supervision

Example of our work

SHOPS Plus supports the Nepal Contraceptive Retail Services Company (CRS), which aims to increase access to family planning services. CRS supports a large network of pharmacies called Sangini, and is working to build its capacity to conduct quality monitoring. SHOPS Plus will conduct an assessment of the quality improvement systems and formulate specific recommendations to improve the company's marketing through stronger quality systems. In addition, the project will provide recommendations to improve reporting of family planning service provision by Sangini providers to the local district health officers.

Countries: Madagascar, NepalSenegal, Tanzania